Human Resource Essay

The development of hospitality industry requires a continuous learning cycle where key players develop the attitude of always seeking for new opportunities ahead. The market is ever changing so are the minds of the people, as evidenced by the changing demands of the market. One must realize that one can not dictate what the market wants; one can always predict what the future demand may bring. But one can influence what can happen and what can be fully tapped to realize projected visions for the future.
Since the hospitality sector is labor-intensive and resistant to the automation and downsizing characteristic of other industries such as manufacturing, retailing, agriculture, the hospitality industry is most sensitive to a bigger range of external and internal factors which threatens its very survival at time. Critical to this when it comes to the hospitality industry is recruitment and retention of employees. The recruitment and retention phenomenon are important because of the increased diversity as well as the imbalance between skilled and unskilled labor.
Also included here are the nonexistent benefits, such as health insurance, profit sharing and retirement benefits. Sometimes, management strategies can also be counterproductive and does not give the proper employee incentive so that these employees will strive for achievement. The hospitality industry needs to make known that they are able to create a better awareness among the public on the diversity of their employ. Stephen Robbins contends that managers’ technical proficiency in their area of expertise is not enough to ensure the manager’s success in attaining desired results for the employees.

To become more effective, managers should not only focus on improving their technical ingenuity but should also familiarize themselves with other skills – conceptual skill, people skill, and psychology. Due to the nature of a managers’ job which requires decision-making, one of the skills which they should have is the conceptual skill (Robbins, 2005). Since managers are mostly dealing with their subordinates and colleagues, developing the people skills in the hospitality industry to interact, to encourage, and to designate is crucial (Robbins, 2005).
Lastly, having background on psychology can assist the managers in determining factors and devising frameworks in achieving job satisfaction and productivity in the workplace. Human Resource needs of typical organizations Proper record keeping is a must for every organization, and one of the vital information which all companies should properly and securely keep and maintain is employees’ records. This can be done via maintaining a personnel file (Truesdell, 2004). Managers use personnel file to find or scan biographical data of their employee. It can help the managers in an employee’s assessment.
According to the Office of the Human Resources of the University of North Carolina at Chapel Hill, the following are the Impact of employment law The image of hotel occupations as reputable and professional employers needs to be ensured by the combination of government policy and industry association campaigns and HRM practices appropriate to the social circumstances. These hotel managers must operationalize the imperatives which include the definition of service product and the production processes so that there will be appropriate HRM systems that will retain, attract and reward professional service providers.
The role of professional bodies Hospitality management face risks, as the industry itself is evolving in form and direction. New tourism, such as eco-tourism and mass tourism lead to massive impacts too. Hospitality managers and owners must realize how their industry impacts the political, social, cultural and environmental surroundings of their local communities, thus must be sensitive and responsive to necessary planning, representation and implementation procedures that will prevent ill effects on these sociological components.
In tourism and hospital management, owners and manager, even the local, national government and professional bodies need to think of the tourists’ concerns and issues. Now is the time to dwell on issues on the other side of the fence, the issues and concerns of local communities who offer tourism and hospitality services. The hospitality industry is not just about foreigners or local tourists. It is also about building positive and life-affirming relationships between different cultures and ethnic origins.
Conclusion Indeed, decision-making especially in the area of Customer service recovery in the hospitality industry is crucial because this “is vital to maintaining customer and employee satisfaction and loyalty, which contribute significantly to a company’s revenues and profitability” [Tax and Brown, 1998, para 1]. Service recovery is about a company learning from a service failure, or turning service failures into opportunities to improve performance.
If service providers will learn the service encounter cyclical model, a manager may get some tips when is the best time to do service recovery strategies. Service recovery strategies are necessary to “recapture a customer following a dissatisfying experience by resolving problems. The key to service recovery is speed” [Spake, 2005, p. 12].
Bianchi, R. (2002). “Conceptualising the relations of place and power in tourism development. ” Tourism, Culture and Communication. New York: Cognizant Communication Corporation.

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more